Privacy Policy

Last updated: June 2026

Who We Are

Flowers by Freya ("we", "our", "us") is a floristry business providing flowers for weddings, events, workshops, bouquets and other floral services.

Flowers by Freya is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how we use your data, please contact:

Email: hello@flowersbyfreya.co.uk

What Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Event or wedding details

  • Information you provide in enquiry forms or correspondence

  • Records of communications between you and us

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Website usage information collected through cookies and analytics tools

How We Collect Your Information

We collect information when you:

  • Submit an enquiry through our website

  • Contact us by email, telephone or social media

  • Request a quote or proposal

  • Book our services

  • Visit our website

How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Provide quotations and proposals

  • Manage bookings and contracts

  • Deliver our services

  • Communicate with you regarding your order or event

  • Process payments and maintain business records

  • Improve our website and services

  • Comply with legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to provide services you have requested, including preparing quotations, managing bookings and fulfilling orders.

Legitimate Interests

Where processing is necessary for the operation and improvement of our business, including responding to enquiries, maintaining records and ensuring website security.

Legal Obligation

Where we are required to retain information for tax, accounting or other legal purposes.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

  • Website hosting providers

  • Payment processors

  • Accounting and bookkeeping software providers

  • Professional advisers

  • Legal or regulatory authorities where required by law

These providers are required to handle your information securely and only for the purposes for which it was shared.

Website Platform

Our website is hosted by Squarespace. Information submitted through our website forms may be processed and stored by Squarespace on our behalf.

You can learn more about how Squarespace handles personal data by reviewing their privacy information on their website.

Data Retention

We will retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

Enquiry information that does not result in a booking may be retained for up to 24 months.

Booking and transaction records may be retained for up to 7 years to comply with legal and tax obligations.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information in certain circumstances

  • Restrict or object to processing in certain circumstances

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies and similar technologies to help it function effectively and to understand how visitors use the site.

You can control cookies through your browser settings.

Further information about the cookies used on this website can be found in our Cookie Policy.

Complaints

If you have concerns about how we handle your personal information, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your information.